Outage in Kaseya

[Networking] - [DSE] - [DSE Safe Check Preventing users Access]

Resolved Major

May 23, 2026 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Kaseya experienced a major outage where DSE subscribers were being rejected from SafeCheck due to an API issue that affected multiple partners. The problem prevented users from accessing the SafeCheck service for approximately 1.2 hours. The Datto Networking R&D team implemented a fix that resolved the issue, with original reporters confirming the restoration of service.

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue. The Kaseya R&D Team are currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 05/23/2026 08:04PM

Original reporters have confirmed the issue has been resolved after Engineering fix

MONITORING about 4 hours ago - at 05/23/2026 07:41PM

The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

INVESTIGATING about 5 hours ago - at 05/23/2026 06:51PM

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.

The Kaseya R&D Team are currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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