Outage in Khoros

[Care]-Unable to respond to conversations across networks in Khoros Care

Resolved Minor
October 21, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently facing an issue in Khoros Care where users are unable to respond to conversations across various networks, including Brand Messenger. Our investigation is underway, and we will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2024 08:02PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/21/2024 06:47PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING about 1 month ago - at 10/21/2024 06:13PM

We are currently facing an issue in Khoros Care where users are unable to respond to conversations across various networks, including Brand Messenger. Our investigation is underway, and we will provide an update shortly.

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