Outage in Motive
Delay in historical event processing
Resolved Minor
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Outage Details
Dear Motive Customers,
We are currently experiencing delayed processing for data from VGs received between a 28 hour window from 6:30 am PST on 5th Aug 24 to 10:30 am PST on 6th Aug 24. This will result in discrepancies in historical data from vehicle gateways and reports for the above duration. New data is currently being processed in real time without issues. We currently expect the backlog to be processed by Aug 8th EOD and we are actively looking into accelerating the backlog processing.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve these issues.
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