Outage in PayPlug

INCIDENT PROXI P1 | Indisponibilité paiement proximité NEXO / NEXO proximity payment outage

Resolved Minor
November 21, 2024 - Started about 1 month ago - Lasted about 19 hours
Official incident page

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Outage Details

TSR-860 - Début / Start : 21/11/2024 15h20 CET - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Processing - Responsabilité / Responsibility : Payplug - Priorité / Priority : P1 FR Nous avons identifié un incident qui impacte les transactions des terminaux de paiement, nous investiguons pour rétablir la situation au plus vite. EN An incident affects payment terminal transactions and we investigate to restore the situation as quickly as possible.
Components affected
PayPlug Paiement en magasin
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 11/22/2024 09:16AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/21/2024 03:04PM

TSR-860
- Début / Start : 21/11/2024 15h20 CET
- Fin / End : 21/11/2024 15h55 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Le service est rétabli depuis 15h55
Nous continuons à surveiller la reprise du service.

EN
Service is restored since 3.55pm.
Service recovery is still under monitoring.

INVESTIGATING about 1 month ago - at 11/21/2024 02:53PM

TSR-860
- Début / Start : 21/11/2024 15h20 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Nous avons identifié un incident qui impacte les transactions des terminaux de paiement, nous investiguons pour rétablir la situation au plus vite.

EN
An incident affects payment terminal transactions and we investigate to restore the situation as quickly as possible.

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