Outage in PayU Latam

Degradation with Payment Transbank Chile

Resolved Minor
November 13, 2024 - Started 10 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Dear Customer Since 09:00 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 11/14/2024 02:42AM

Dear Customer,



Since the 19:47 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 10 days ago - at 11/13/2024 02:06PM

Dear Customer



Since 09:00 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Latest PayU Latam outages

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Degradation with Payment TRANSBANK CHILE - 7 days ago
Degradation with Payment TRANSBANK CHILE - 9 days ago

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