Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
November 22, 2024 - Started about 21 hours ago - Lasted 43 minutes
Official incident page

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Outage Details

Dear Customer Since 10:25 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 11/22/2024 04:04PM

Dear Customer,



Since the 10:41 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 21 hours ago - at 11/22/2024 03:36PM

Dear Customer



Since 10:25 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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