Outage in PayU Latam

Incident with Payment REDEBAN Colombia

Resolved Minor
November 23, 2024 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customer Since 6:44 GMT - <5> we are experiencing problems with REDEBAN in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 11/23/2024 01:53PM

Dear Customer,



Since the 7:26 the problem has been solved, REDEBAN in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 3 hours ago - at 11/23/2024 12:21PM

Dear Customer



Since 6:44 GMT - <5> we are experiencing problems with REDEBAN in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service

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