Pearson Outage History

Pearson experienced a service outage affecting Edexcel Online, Gateway and Results Plus platforms, with customers reporting they were unable to access these services. The incident lasted approximately 1.1 hours before access was restored. The company worked to resolve the issue and provided regular updates to users during the outage.

Pearson Virtual Schools experienced degraded performance with LiveLesson sessions, preventing students from connecting with teachers for LiveLesson with Class sessions. The incident lasted 1.4 hours while Pearson worked to restore full service. School staff were able to use Zoom links through the Planner or WebMail as an interim workaround during the outage.

Pearson's Learning Management System (LMS) experienced access issues that prevented customers from accessing their courses through their LMS integration, affecting Higher Education Courseware for 1.3 hours. Users reported being unable to complete assignments through Canvas due to the outage. The service was restored, with a temporary workaround provided via direct access through Pearson's alternative sign-in portal during the incident.

Pearson experienced degraded performance affecting students' ability to access and submit assessments. The service disruption lasted 15 minutes and was classified as a minor incident. The issue was actively being addressed by the technical team during the incident period.