Outage in Plivo

Delivery delay on inbound/outbound toll-free SMS towards the US and Canada phone numbers : T-Mobile

Resolved Minor
March 21, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #23252
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/22/2023 07:54AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/21/2023 09:21PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 1 year ago - at 03/21/2023 07:54PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of phone numbers towards the US and Canada: T-Mobile. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#23252

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