Outage in Plivo

Delay in processing 10DLC Campaign requests in US

Resolved Minor
July 16, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #68075
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 07/18/2024 12:54PM

This incident has been resolved.

MONITORING 7 months ago - at 07/17/2024 03:03PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED 7 months ago - at 07/17/2024 02:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/16/2024 07:51PM

Dear Valued Customer,

One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68075

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