Outage in PPRO
[External] Bancontact | | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO experienced a 24-minute partial service degradation affecting Bancontact payment processing due to an issue at the external service provider level. The degradation was identified through PPRO's monitoring system, and the company worked closely with their partner's technical support team throughout the incident. The external provider confirmed full resolution and operations returned to normal performance after monitoring confirmed stable recovery.
The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO BancontactTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/20/2026 02:00PM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
4 days ago - at 05/20/2026 01:52PM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
4 days ago - at 05/20/2026 01:40PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
INVESTIGATING
4 days ago - at 05/20/2026 01:38PM
The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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