Outage in Qualys

All Shared Platforms: PC Indexing Halted (IM-12366)

Resolved Major
November 10, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue on all shared platforms running QWEB version 10.36.0.0 that has cause PC indexing to error out. Customers will observe impact to Reporting, Dashboard Metrics, Control Status, New Policy creation and existing policy changes, new assets missing from the module as well as automation for new builds and secure configuration remediation. Further updates will be shared as they become available. The ticket reference for this incident is IM-12366
Components affected
Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA)

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/11/2025 03:57AM

This incident has been resolved.

MONITORING 3 days ago - at 11/10/2025 09:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/10/2025 07:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 11/10/2025 07:09PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 11/10/2025 07:09PM

Qualys Cloud Platform Operations is currently investigating an issue on all shared platforms running QWEB version 10.36.0.0 that has cause PC indexing to error out. Customers will observe impact to Reporting, Dashboard Metrics, Control Status, New Policy creation and existing policy changes, new assets missing from the module as well as automation for new builds and secure configuration remediation. Further updates will be shared as they become available. The ticket reference for this incident is IM-12366

Latest Qualys outages

US Platform 4: Degraded Performance in Patch Management and Container Security (IM-12377) - about 9 hours ago
US Platform 2: High lag on VM Scans (IM-12374) - about 14 hours ago
EU Platform 2: Connectors Appliance Tab Inaccessible [IM-12376] - about 18 hours ago
IN Platform 1: Connectors are Down [IM-12375] - 1 day ago
AE Platform 1 : Intermittent login failures and UI/API slowness observed (IM-12370) - 3 days ago

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