A portion of customers may be experiencing registration issues on phones.

Operations teams have performed a change to potentially mitigate this issue for Cisco and Yealink phones. These phones will need to reboot to complete the re-provisioning process. For all other brands of phones, users must manually perform a factory reset of the affected device to resolve this issue. Please contact customer care if additional help is needed to perform this action.

Operations teams have determined that users must manually perform a factory reset of the affected device to resolve this issue. Please contact customer care if additional help is needed to perform this action.