Outage in Sage
Banking Service - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage's banking service experienced a 104.9-hour partial outage affecting South African customers using FNB bank, who encountered re-authentication errors and severe slowness when onboarding new customers and syncing transactions. The issue impacted multiple Sage products including Sage Intacct, Banking Service, and Sage Business Cloud Accounting ZA, with customers receiving "authorization code not accepted" error messages. The third-party provider FNB applied a fix, though transaction delays persisted temporarily before full service restoration.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/22/2026 05:09PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
4 days ago - at 05/21/2026 09:10AM
Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.
IDENTIFIED
4 days ago - at 05/20/2026 12:13PM
Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.
IDENTIFIED
5 days ago - at 05/19/2026 04:10PM
The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
IDENTIFIED
5 days ago - at 05/19/2026 01:22PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 05/18/2026 03:37PM
Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
7 days ago - at 05/18/2026 08:54AM
We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message.
The product/service impacted:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct
We are currently investigating.
INVESTIGATING
7 days ago - at 05/18/2026 08:44AM
We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May.
We are currently investigating.
INVESTIGATING
7 days ago - at 05/18/2026 08:17AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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