Outage in Sage
Sage Ai Document Extraction - Major Outage
Resolved MajorIncident Report
Summary AI Generated
Sage experienced a major outage affecting their AI Document Extraction service for 25.7 hours, preventing customers globally from using document extraction functionality. The outage impacted multiple Sage products including AutoEntry, Sage Intacct, and Sage Business Cloud Accounting across UKI, North America, and South Africa regions. The issue was identified and investigated over several hours before being resolved, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage AutoEntry Sage Ai Document Extraction Sage Intacct Sage AutoEntry Sage Intacct Sage Intacct Sage AutoEntry Sage Business Cloud Accounting ZA Sage Business Cloud Accounting (NA) Sage AutoEntry Sage Business Cloud Accounting (UKI) Sage AutoEntry Sage Intacct Sage Ai Document Extraction Sage Ai Document Extraction Sage Ai Document ExtractionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/19/2026 11:50AM
The issue is resolved and the services continues to perform as expected.
MONITORING
6 days ago - at 05/18/2026 06:59PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
6 days ago - at 05/18/2026 06:17PM
We appreciate your patience and we will let you know as soon as this issue is resolved.
IDENTIFIED
6 days ago - at 05/18/2026 04:20PM
We are continuing to investigate the cause of the issue and are working on a fix.
The products/services affected are:
AutoEntry
Sage Intacct
IDENTIFIED
6 days ago - at 05/18/2026 12:46PM
We have identified an issue preventing customers globally from using the Document Extraction service.
The products/services affected is:
- AutoEntry
- Sage Intacct
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Accounting (NA)
- Sage Business Cloud Accounting ZA
We are currently investigating.
INVESTIGATING
7 days ago - at 05/18/2026 10:13AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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