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Outage in Sage

Sage Intacct - Partial Outage

Minor
May 21, 2026 - Started 3 days ago
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Intacct Sage Intacct Sage Intacct

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Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 05/21/2026 05:48PM

Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices.
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and reduced visibility into Project Contract values.
Thank you for your patience as we work to resolve this issue.

INVESTIGATING 3 days ago - at 05/21/2026 05:35PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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