Service Disruption

We have identified a potential trigger for the issue and are working on implementing a fix to resolve it. At this point, we don’t have an estimated time for the completion of all workstreams; however, if we have more information, we will provide an update in 30 minutes or sooner.

After an initial error log review analysis, we believe potential issues at the network tier to be the likely cause.

However, we are working to secure our customers with more conclusive information.
In parallel, we continue to explore alternative paths to resolve the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances (USA1016) experiencing impact, and customers in these instances will receive communications related to this incident going forward.

At 00:57 UTC, on July 19, 2025, we noted a service disruption impacting the USA1018 instance. The users are unable to access their Salesforce services.

We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.