Outage in Semble
Issue with SignatureRX and CLYNXX prescription submissions
Resolved Minor
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Outage Details
We have been investigating an issue with submitting prescriptions to SignatureRX.
Components affected
SembleLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/09/2023 01:36PM
This incident has been resolved, you should now be able to submit prescriptions to both CLYNXX and SignatureRX now. Thank you for bearing with us.
MONITORING
over 2 years ago - at 02/09/2023 12:42PM
A fix has been implemented and we are monitoring the results. Thank you for bearing with us.
IDENTIFIED
over 2 years ago - at 02/09/2023 11:49AM
We continue to work hard on this for you; we anticipate a fix will be deployed for the SignatureRX submissions shortly. Thank you for bearing with us.
IDENTIFIED
over 2 years ago - at 02/09/2023 10:58AM
We continue to work hard on a fix for the SignatureRX issue and identifying the cause of the CLYNXX issue. Thank you for bearing with us.
IDENTIFIED
over 2 years ago - at 02/09/2023 10:17AM
We have confirmed that the problem extends to CLYNXX but unlike SingatureRX we have not yet identified the source of the issue. We ask you not to use these methods of submission for now as we will not be able to resubmit failed submissions. Thank you for bearing with us.
IDENTIFIED
over 2 years ago - at 02/09/2023 09:05AM
We expected to have a fix deployed last night but we are still working on it. Thank you for bearing with us.
IDENTIFIED
over 2 years ago - at 02/09/2023 08:52AM
The issue was identified and other pharmacies may be impacted as well. We apologise and are working as fast as possible to fix this. Thank you for bearing with us.
INVESTIGATING
over 2 years ago - at 02/09/2023 08:49AM
We have been investigating an issue with submitting prescriptions to SignatureRX.
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