Outage in Sierra Wireless

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6863)

Resolved Minor
December 17, 2024 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless Data
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/17/2024 07:00PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING 4 days ago - at 12/17/2024 04:51PM

Our internal teams confirmed minimal impact on services. Our engineers will work offline with our partner carrier to address deviations in monitoring and key performance indicators.

Service has been restored by our partner carrier, and our engineers are keeping an eye on it to make sure it remains stable. We will consider this resolved if no additional effects are noticed during our monitoring period.

INVESTIGATING 4 days ago - at 12/17/2024 03:45PM

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

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Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6802) - 12 days ago

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