Outage in Sinch
Delivery Issue Brazil - TIM Brazil
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced delivery issues with TIM Brazil affecting their SMS LATAM service, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident lasted approximately 4 hours from May 21, 2026 12:54 UTC to 17:03 UTC and was resolved by 17:26 UTC the same day.
We are currently observing delivery issues in TIM Brazil
Incident Start Time: 2026-05-15 12:54 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/21/2026 05:26PM
This incident has been resolved.
Incident Start Time: 2026-05-21 12:54 UTC.
Incident End Time: 2026-05-21 17:03 UTC.
INVESTIGATING
3 days ago - at 05/21/2026 03:07PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 05/21/2026 01:27PM
We are currently observing delivery issues in TIM Brazil
Incident Start Time: 2026-05-15 12:54 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
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