Outage in Sinch
Delivery Issue Colombia - Claro
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Claro network in Colombia, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for approximately 7 hours from 11:59 UTC to 18:50 UTC on May 22, 2026, and has been resolved.
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-22 11:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/22/2026 07:38PM
This incident has been resolved.
Incident Start Time: 2026-05-22 11:59 UTC
Incident End Time: 2026-05-22 18:50 UTC
INVESTIGATING
2 days ago - at 05/22/2026 05:53PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 05/22/2026 04:44PM
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-22 11:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
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