Outage in SMS Magic

Carrier Partner Incident - Viaero Toll-Free and Long codes SMS Delivery Delays

Resolved Minor

May 21, 2026 - Started 2 days ago - Lasted about 18 hours
Official incident page

Incident Report

Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/22/2026 12:55PM

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 21, 15:59 PDT

MONITORING 2 days ago - at 05/21/2026 08:58PM

Incident status: Monitoring
A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.

INVESTIGATING 2 days ago - at 05/21/2026 06:43PM

Start Time : May 21, 2026 - 11:08 PDT
There is a carrier-partner incident currently impacting toll-free and Long code SMS services.
Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero.
The cause of this issue is under investigation at this time.

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