Outage in Soracom

Service Issue Affecting Soracom Cloud Camera Services

Resolved Major
March 29, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

(English follows Japanese) 現在、Soracom Cloud Camera Services においてクラウド録画を再生できない問題が発生しています。エンジニアチームが調査しています。 -- Our engineering team has observed issues with Soracom Cloud Camera Services where cloud recordings cannot be played back and is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/29/2023 08:08AM

(English follows Japanese)

日本時間 2023-03-29 14:19 頃から 2023-03-29 15:47 頃まで、Soracom Cloud Camera Services において以下の問題が発生していました。

- [ATOM アプリ] クラウド録画が再生できない
- [ATOM アプリ] 常時録画ライセンスの割り当て・解除ができない
- [SORACOM ユーザーコンソール / ソラカメ API] 動画・静止画がエクスポートできない、ストリーミングの取得ができない
- [SORACOM ユーザーコンソール] 画像の一覧表示ができない

なお、上記の問題発生中も録画処理は正常に実行され、録画データの欠損は確認されていません。
問題への対応とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。

--

Between 2023-03-29 05:19 (UTC) and 2023-03-29 06:47 (UTC), we observed the following issues with Soracom Cloud Camera Services.

- [ATOM App] The cloud recordings could not be played back
- [ATOM App] Unable to assign/de-assign always-on recording license
- [SORACOM User Console / SoraCam API] Video and images cannot be exported, unable to fetch streaming
- [SORACOM User Console] Unable to view a list of images taken.

The recording process continued to run normally during the above problem and no loss of recorded data has been confirmed.
The service has now recovered and is operating normally. We apologize for any inconvenience caused during this time.

MONITORING over 1 year ago - at 03/29/2023 07:00AM

(English follows Japanese)

Soracom Cloud Camera Services においてクラウド録画を再生できない問題について、対応が完了しました。
現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。
--
Our engineering team has resolved an issue that affected the Soracom Cloud Camera Services where the cloud recordings could not be played back. We are currently monitoring our components as the service is recovering, and will update this page once the service is fully restored.

INVESTIGATING over 1 year ago - at 03/29/2023 06:29AM

(English follows Japanese)

現在、Soracom Cloud Camera Services においてクラウド録画を再生できない問題が発生しています。エンジニアチームが調査しています。
--
Our engineering team has observed issues with Soracom Cloud Camera Services where cloud recordings cannot be played back and is currently investigating the issue.

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