Outage in Sunshine 811

All Deployments: Duo SMS Delivery Failure for some Australian customers

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted 5 days
Official incident page

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Outage Details

We are currently investigating an issue causing SMS delivery failures for some Australian customers on all of our deployments and are working to correct the issue as soon as possible. While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations. Please check back here or subscribe to updates for any changes.
Latest Updates ( sorted recent to last )
INVESTIGATING 23 days ago - at 11/29/2024 02:54AM

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [The affected carrier has implemented a fix for the issue causing SMS delivery failures for some Australian customers.

We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.] has changed as [The issue causing SMS delivery failures for some Australian customers is now resolved and full functionality is restored.].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. " on alert: "All Deployments: Duo SMS Delivery Failure for some Australian customers"

INVESTIGATING 23 days ago - at 11/29/2024 02:03AM

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [We have identified the cause of the SMS delivery failures for some Australian customers as a carrier issue and our SMS providers are working with the carrier to restore service.] has changed as [The affected carrier has implemented a fix for the issue causing SMS delivery failures for some Australian customers.

We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.]. " on alert: "All Deployments: Duo SMS Delivery Failure for some Australian customers"

INVESTIGATING 23 days ago - at 11/29/2024 12:26AM

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are currently investigating an issue causing SMS delivery failures for some Australian customers on all of our deployments and are working to correct the issue as soon as possible.

While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations.

Please check back here or subscribe to updates for any changes.] has changed as [We have identified the cause of the SMS delivery failures for some Australian customers as a carrier issue and our SMS providers are working with the carrier to restore service.]. " on alert: "All Deployments: Duo SMS Delivery Failure for some Australian customers"

INVESTIGATING 23 days ago - at 11/29/2024 12:05AM

We are currently investigating an issue causing SMS delivery failures for some Australian customers on all of our deployments and are working to correct the issue as soon as possible.

While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations.

Please check back here or subscribe to updates for any changes.

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