Outage in Twilio

SMS Delivery Delays Across Multiple Networks in Colombia

Resolved Minor
November 22, 2024 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 11/22/2024 07:47PM

We have fully investigated the SMS delivery delays to multiple networks in Colombia issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 21 hours ago - at 11/22/2024 06:27PM

We continue to experience SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 11/22/2024 04:27PM

We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/22/2024 03:29PM

We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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