Outage in Twilio

SMS Delivery Delays from Multiple Networks in Croatia to Twilio Long Codes

Resolved Minor

May 04, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays from multiple Croatian network subscribers to Twilio Croatia Long Codes, affecting SMS services in Europe for 4.1 hours. The team identified the root cause and worked to resolve the delivery issues. Service was restored to normal operation and confirmed stable after a monitoring period.

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Croatia Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/04/2026 10:40PM

The incident has been resolved and SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes is operating normally.

MONITORING about 1 month ago - at 05/04/2026 10:05PM

We have observed a recovery in SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/04/2026 09:28PM

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/04/2026 08:23PM

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/04/2026 07:39PM

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/04/2026 06:37PM

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