Outage in Twilio
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced increased failures in User Authentication Identity Silent Network Auth (SNA) specifically for Smartfren network users in Indonesia, affecting the Verify Silent Network Auth service. The team identified the root cause and implemented a fix, with service recovery observed after approximately 2 hours. The incident was fully resolved after 2.3 hours with normal operations restored.
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/05/2026 07:10PM
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
MONITORING
about 1 month ago - at 05/05/2026 05:03PM
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 04:56PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/05/2026 04:52PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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