Outage in Twilio

SMS Delivery Delays from Twilio to Tigo Guatemala

Resolved Minor

May 05, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Tigo network subscribers in Guatemala for 5.6 hours. The issue affected Twilio customers sending SMS messages to recipients on the Tigo network in Guatemala, causing delayed message delivery. The team identified the root cause and implemented a fix, with service recovery observed before full resolution was confirmed.

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/06/2026 04:43AM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.

MONITORING about 1 month ago - at 05/06/2026 02:40AM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/06/2026 02:37AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/06/2026 12:37AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/05/2026 11:36PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/05/2026 11:11PM

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