Outage in Twilio
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobile in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio's User Authentication Identity Gateway API experienced increased failures and high latency specifically for T-Mobile users in the United States over a 5.3-hour period. The incident affected Lookup SIM Swap and Legacy Identity MatchAndAttributes services, causing authentication issues for customers using T-Mobile as their carrier. The service recovered naturally and Twilio monitored stability before declaring the incident resolved.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/06/2026 01:15PM
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 05/06/2026 11:10AM
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 05/06/2026 11:09AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 05/06/2026 09:03AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/06/2026 08:01AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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