Outage in Twilio

Error When Submitting Tickets on help.twilio.com

Resolved Minor

May 06, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced an intermittent issue with their support ticket submission page on help.twilio.com that prevented users from submitting support tickets normally. The Customer Support Center was affected for 2.4 hours, with engineers providing a temporary workaround of refreshing the page before deploying a permanent fix. The issue was resolved and the support ticket submission system returned to normal operation.

Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Components affected

Twilio Customer Support Center

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/06/2026 01:23PM

The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.

MONITORING about 1 month ago - at 05/06/2026 12:53PM

The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 1 month ago - at 05/06/2026 12:21PM

IDENTIFIED about 1 month ago - at 05/06/2026 11:21AM

Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/06/2026 11:01AM

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