Outage in Twilio

SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina

Resolved Minor

May 07, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio customers experienced SMS delivery delays and failures when sending messages from Twilio phone numbers to MTel network subscribers in Bosnia and Herzegovina over a 3.5-hour period. The issue affected SMS services in the Europe region, preventing reliable message delivery to this specific carrier network. Twilio's team identified the root cause and resolved the incident, later consolidating updates under a broader European SMS delivery issue.

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/07/2026 09:15PM

We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1

IDENTIFIED about 1 month ago - at 05/07/2026 07:08PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/07/2026 06:06PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/07/2026 05:51PM

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