Outage in Twilio
Messaging Logs Experiencing Delays
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 4-hour service interruption affecting Messaging Logs, which caused delays in new message logs appearing and made them unavailable for querying, while some Message Logs API queries returned HTTP 5xx errors. The incident impacted MMS, SMS, and Messaging Insights components, though message sending functionality remained fully operational throughout the outage. The engineering team deployed a fix and restored normal operations to all affected services.
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/08/2026 01:02PM
The issue impacting Messaging Logs has been resolved and is operating normally at this time.
INVESTIGATING
about 1 month ago - at 05/08/2026 11:48AM
We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/08/2026 11:31AM
We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/08/2026 10:03AM
We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/08/2026 09:06AM
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
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