Outage in Twilio

SMS Delivery Receipt Delays from Twilio to Axiata in Multiple Countries in APAC

Resolved Minor

May 11, 2026 - Started 29 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery receipt delays affecting customers sending messages to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia for 3.3 hours. While SMS messages were still being delivered successfully, customers experienced delays in receiving delivery confirmation receipts. The issue was identified, monitored during recovery, and fully resolved with normal delivery receipt operations restored.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 05/11/2026 03:27PM

The incident has been resolved and SMS delivery receipts from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia are operating normally.

MONITORING 29 days ago - at 05/11/2026 02:46PM

We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 29 days ago - at 05/11/2026 12:46PM

We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/11/2026 12:18PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 05/11/2026 12:14PM

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