Outage in Twilio
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an 18.3-hour outage affecting their billing system, where customer low balance notifications failed to send and automatic balance recharge functionality stopped working, preventing credit cards from being charged for pay-as-you-go services. Engineers identified the root cause and implemented a fix, with billing processing returning to normal operation. The issue was fully resolved after an extended monitoring period to ensure system stability.
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 05/13/2026 11:23AM
The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.
MONITORING
27 days ago - at 05/13/2026 08:54AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.
MONITORING
27 days ago - at 05/13/2026 04:54AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
27 days ago - at 05/13/2026 01:03AM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
27 days ago - at 05/12/2026 11:02PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
27 days ago - at 05/12/2026 09:01PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
27 days ago - at 05/12/2026 07:05PM
Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
27 days ago - at 05/12/2026 06:24PM
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
INVESTIGATING
27 days ago - at 05/12/2026 06:05PM
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
INVESTIGATING
28 days ago - at 05/12/2026 05:29PM
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
INVESTIGATING
28 days ago - at 05/12/2026 05:09PM
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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