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Outage in Twilio

Messages delayed on RCS and WhatsApp

Resolved Minor
May 12, 2026 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced delays in RCS and WhatsApp message delivery for 1.7 hours, causing messages to queue longer than expected. Customers encountered delayed message transmission during this period. The issue was resolved and message delivery returned to normal operations.

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/13/2026 03:36AM

The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.

INVESTIGATING 27 days ago - at 05/13/2026 02:55AM

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 27 days ago - at 05/13/2026 02:02AM

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 27 days ago - at 05/13/2026 01:57AM

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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