Outage in Twilio
Issues Retrieving Transcripts
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 52-minute service incident where customers were unable to retrieve transcripts due to failures in the Conversation Intelligence v2 DynamoDB and Transcript Store services. The issue affected transcript retrieval functionality between 15:04 and 15:46 UTC, preventing users from accessing their conversation transcripts. Engineers resolved the underlying database and storage service problems, restoring normal transcript retrieval operations.
Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 05/13/2026 04:43PM
Issue Retrieving Transcripts has been resolved and is operating normally at this time.
MONITORING
27 days ago - at 05/13/2026 04:10PM
Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
27 days ago - at 05/13/2026 03:54PM
Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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