Outage in Twilio
Conversation Intelligence (Classic) is Unavailable in the new Console
Resolved MinorIncident Report
Summary AI Generated
Twilio's Conversation Intelligence (Classic) feature became unavailable in the new console, preventing customers from managing Intelligence Services and Language Operators for 3.5 hours. The outage affected the Intelligence component and was classified as a minor incident. The issue was resolved and the service returned to normal operation.
We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio IntelligenceTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 05/14/2026 11:52AM
The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
MONITORING
26 days ago - at 05/14/2026 11:48AM
We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
26 days ago - at 05/14/2026 11:17AM
We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
26 days ago - at 05/14/2026 09:18AM
We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
26 days ago - at 05/14/2026 08:25AM
We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Receipt Delays from Twilio Phone Numbers to Odido Netherlands - about 7 hours ago
On Call Engineers are Investigating - about 9 hours ago
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in United Kingdom - about 9 hours ago
SMS Delivery Delays and Failures from Twilio Phone Numbers to Tigo Bolivia - about 23 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
