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Outage in Twilio

Conversation Intelligence (Classic) is Unavailable in the new Console

Resolved Minor
May 14, 2026 - Started 26 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Conversation Intelligence (Classic) feature became unavailable in the new console, preventing customers from managing Intelligence Services and Language Operators for 3.5 hours. The outage affected the Intelligence component and was classified as a minor incident. The issue was resolved and the service returned to normal operation.

We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Intelligence

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/14/2026 11:52AM

The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.

MONITORING 26 days ago - at 05/14/2026 11:48AM

We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 26 days ago - at 05/14/2026 11:17AM

We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 05/14/2026 09:18AM

We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 05/14/2026 08:25AM

We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

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