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Outage in Twilio

SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam

Resolved Minor
May 15, 2026 - Started 26 days ago - Lasted about 18 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting multiple mobile networks in Brunei Darussalam, impacting customers sending messages to subscribers in that region. The service disruption lasted 8 minutes and affected SMS services in the APAC region. The issue was resolved after active investigation by Twilio's team.

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 05/15/2026 08:40AM

The incident has been resolved and SMS delivery from Twilio to affected networks in Brunei Darussalam is operating normally.

MONITORING 25 days ago - at 05/15/2026 07:15AM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 25 days ago - at 05/15/2026 03:57AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 25 days ago - at 05/14/2026 11:55PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 25 days ago - at 05/14/2026 09:49PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 25 days ago - at 05/14/2026 08:47PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 05/14/2026 06:11PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 05/14/2026 04:10PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 05/14/2026 03:10PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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