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Outage in Twilio

Voice Call Failures from a Subset of Twilio Phone Numbers to Greece

Resolved Minor
May 19, 2026 - Started 21 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced voice call failures from a subset of their phone numbers to network subscribers in Greece, affecting their Voice service in the Europe region. The incident lasted 7.1 hours before service recovery was observed and normal operations were restored. Twilio monitored service stability after the initial recovery before confirming full resolution.

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/19/2026 09:32PM

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece are operating normally.

MONITORING 20 days ago - at 05/19/2026 07:30PM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 05/19/2026 03:35PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 05/19/2026 02:31PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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