Outage in Twilio
SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays for 12.5 hours affecting messages sent from a subset of short codes to Telcel network subscribers in Mexico. The issue impacted Twilio's SMS service in the Latin America region, causing delayed message delivery to users on the Telcel mobile network. The incident was resolved and SMS delivery returned to normal operations.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/03/2026 07:19PM
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico is operating normally.
MONITORING
5 days ago - at 06/03/2026 05:17PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 days ago - at 06/03/2026 01:57PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
6 days ago - at 06/03/2026 09:56AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
6 days ago - at 06/03/2026 07:56AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 days ago - at 06/03/2026 06:56AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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