Outage in WatchGuard

2023-05-25 - EMEA - AuthPoint push notification not received.

Resolved Major
May 25, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing that some customers are not receiving push notifications in the EMEA region, when users try to log in Firebox. We are investigating the issue.
Components affected
WatchGuard Firebox:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/25/2023 03:52PM

Affected component is operational, no more issues reported. Logins have returned to normal. This issue is now resolved. We apologize for any impact this may have had on you or your customers.

MONITORING about 1 year ago - at 05/25/2023 02:38PM

Affected component is operational, we continue following up with customers, tech teams are monitoring to ensure system stability. We'll post our next update in 1 hour if not sooner.

MONITORING about 1 year ago - at 05/25/2023 02:13PM

A fix was implemented, we do not expect more issues with the push notification, our customer support is following up with customers, and tech teams are monitoring to ensure system stability. We'll post our next update in 1 hour if not sooner.

IDENTIFIED about 1 year ago - at 05/25/2023 12:48PM

Issue has been identified and measures are being taken to mitigate the issue for the customers affected. We apologize for the impact this event has caused. Our team is working on the issue. We'll post our next update in 1 hour, if not sooner.

INVESTIGATING about 1 year ago - at 05/25/2023 12:07PM

We continue experiencing issues in the EMEA region, with some firebox customers not receiving push notifications. We apologize for the impact this event has caused. Our team is working on the issue. We'll post our next update in 1 hour, if not sooner.

INVESTIGATING about 1 year ago - at 05/25/2023 11:08AM

We continue experiencing issues in the EMEA region, with some customers not receiving push notifications, when they try to log in Firebox. We apologize for the impact this event has caused. Our team is working on the issue. We'll post our next update in 1 hour, if not sooner.

INVESTIGATING about 1 year ago - at 05/25/2023 10:11AM

We continue experiencing that some customers are not receiving push notifications in the EMEA region, when they try to log in Firebox. Relevant teams are still working hard on this issue.

INVESTIGATING about 1 year ago - at 05/25/2023 09:40AM

We are experiencing that some customers are not receiving push notifications in the EMEA region, when users try to log in Firebox. We are investigating the issue.

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