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Zendesk status. Check if Zendesk is down right now

Zendesk status updated

Is Zendesk down?

Zendesk is working normally

IsDown checked Zendesk status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Zendesk status data from official sources and user reports.

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Issues reported in the last 24 hours

Number of user-reported issues for Zendesk over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Zendesk Outage Map

See where Zendesk users are reporting performance issues or even downtime. The map shows recent reports from around the world.

Zendesk Outages Map

Looking to track Zendesk & all your external dependencies downtime and outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent outage reports

See what users are saying about Zendesk issues that impacted them and how they are affected by the outage.

  • tickets not updating, new tickets not showing.

    Support

  • Unable to take or decline a call. Unable to make outgoing calls..

  • Unable to use software to accept or dial a call.

  • Kat - ZenSell phone is not working for the past hour..

    Sell

  • Carly - loading extremely slow, after several refreshes.

  • Josh - Not working on integrated apps .

  • Daniel - Customer (end user) login URL reports 'page not found'. This is for 48 hours. It just DOES NOT WORK..

  • bob - cant sent emails, cant convert leads.

  • Kyle - When attempting to open Zendesk Explore I get a "network error" on all of my graphs..

    Explore

  • Adam - Zendesk Messenger (chatbot) is down on their site and ours (SeatGeek).

Downtime health for the last 90 days

In the last 90 days, Zendesk had 22 incidents (11 major outages and 11 minor incidents) with a median duration of 2 hours 18 minutes.

Total
22

Incidents

Critical
11

Major Outages

Warning
11

Minor Incidents

Duration
2 hour

Median Resolution

Latest incidents and outages history

IsDown has tracked 463 incidents since started monitoring Zendesk status in May 2021. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Zendesk outages and also issues that we're started by a spike in crowdsource reports.

24 minutes
Issues with Creating and Updating Tickets in Zendesk Support
Jan 15, 2026 at 07:13 AM
about 1 hour
Authentication issues on pod 27
Jan 07, 2026 at 12:17 PM
about 2 hours
Intermittent Search Indexing Delays Due to Kafka Processing Errors
Dec 15, 2025 at 08:06 AM
4 days
API Usage Dashboard Issues
Dec 11, 2025 at 01:00 AM
40 minutes
QA is not loading
Dec 08, 2025 at 07:20 AM
about 1 hour
Content Delivery Network 5XX errors issues
Dec 05, 2025 at 03:54 AM
about 2 hours
Multiple customers unable to access Zendesk QA
Nov 25, 2025 at 09:30 PM
about 1 hour
Knowledge Base Response from AI Agents Failed
Nov 25, 2025 at 12:22 PM
about 1 hour
Side Conversation Scroll and Reply Box Accessibility Problem
Nov 25, 2025 at 06:37 AM
4 days
Zendesk Sales degradation causing delays in data refresh
Nov 19, 2025 at 10:43 AM
Sign up to check more outage history

Be the first to know when Zendesk goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Components / Services / Regions current status

Check the current status of the 9 components, services, or regions being monitored for Zendesk.

Component Status Details
Chat status OK View details
Explore status OK View details
Guide status OK View details
Sell status OK View details
Services status OK View details
Sunshine Conversations status OK View details
Sunshine Platform status OK View details
Support status OK View details
Talk status OK View details

About Zendesk Status Monitoring

IsDown has maintained continuous monitoring of Zendesk, a Customer Support & Success solution, since May 2021. Our database contains 463 documented incidents from the past 5 years, giving us deep insight into Zendesk's reliability patterns and typical resolution times. We parse Zendesk's official status page across all 9 components, interpreting statuses like operational and incident to deliver precise uptime metrics and targeted notifications.

When Zendesk experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor Zendesk and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors Zendesk?

IsDown monitors Zendesk health in almost real-time

Every few minutes we check the status page of Zendesk (and 5,420+ other services) for issues. We collect the status and outage information across all 9 Zendesk components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in Zendesk, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Zendesk and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring Zendesk with IsDown

Track Zendesk incidents and downtimes by severity

IsDown checks Zendesk official status page for major/minor outages or downtimes. A major outage is when Zendesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Zendesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Zendesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with Zendesk

Zendesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Zendesk outages and downtimes

IsDown collects all information from the outages published in Zendesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Zendesk outages that impact your business

IsDown monitors Zendesk and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Zendesk but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Zendesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor Zendesk and all your external dependencies in real-time

Get notified immediately when there's an issue with Zendesk or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Zendesk and other services.

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Get notified immediately when there's an issue with Zendesk or other services

Send outage information from Zendesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Zendesk and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Zendesk and other services to your tools

Share Zendesk status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Zendesk down?'

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Share Zendesk status in your status page

Zendesk Downdetector vs IsDown

Need similar to Downdetector Zendesk alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Zendesk outages, IsDown monitors Zendesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Zendesk status page monitoring with real-time incident details.
Monitor 5,420+ services including Zendesk in a single dashboard.
Instant Zendesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Zendesk official status and user-reported issues.
Maintenance feed for Zendesk
Granular alerts filtering by Zendesk components and regions.
Start Monitoring Zendesk with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Zendesk down today?

Zendesk isn't down. You can check Zendesk status and incident details on the top of the page. IsDown continuously monitors Zendesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Zendesk status?

Zendesk is currently operational. You can check Zendesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zendesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zendesk down today or just slow?

Currently there's no report of Zendesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Zendesk outages detected?

IsDown monitors the Zendesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Zendesk having an outage right now?

Zendesk last outage was on January 15, 2026 with the title "Issues with Creating and Updating Tickets in Zendesk Support"

How to check if Zendesk is down?

Why use IsDown to monitor Zendesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zendesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Zendesk?

IsDown and DownDetector help users determine if Zendesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zendesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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