Microsoft 365

Title: We're looking into a potential problem impacting Microsoft 365 Copilot Chat User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue with Microsoft 365 Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: External users’ replies to encrypted email messages may not be delivered in Exchange Online User impact: External users’ replies to encrypted email messages may not be delivered in Exchange Online. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Admins are unable to complete cross-tenant Microsoft OneDrive migrations User impact: Admins are unable to complete cross-tenant OneDrive migrations. More info: Admins may see some migration jobs remain in the Scheduled/Queued state. Current status: We're analyzing support provided information to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and admins attempting to complete cross-tenant OneDrive migrations are impacted. Next update by: Thursday, October 29, 2026, at 12:30 PM UTC

Title: Some users may experience intermittent errors or failures when accessing Exchange Online through REST APIs User impact: Users may experience intermittent errors or failures when accessing Exchange Online through REST APIs. Current status: We're investigating an issue in which users may experience intermittent errors or failures when accessing Exchange Online through REST APIs. We're reviewing service telemetry to determine the underlying cause and identify the most effective remediation action. We'll provide an update within 30 minutes.

Title: SIP devices can't make or receive calls User impact: Users may be unable to make or receive call using SIP devices. More info: Once a SIP device attempts to perform its next synchronization, the device will disconnect. Users will be unable to log back into those devices and therefore can't make or receive calls using those SIP devices. Calling functionality using the Microsoft Teams web and desktop clients, or Teams Phone Devices are not impacted. Current status: We’ve identified the underlying root cause and we are working on developing a fix. Scope of impact: This issue could impact any SIP device. Next update: Wednesday, October 21, 2026 at 11:00 PM UTC

Title: SIP devices can't make or receive calls User impact: Users may be unable to make or receive call using SIP devices. More info: Once a SIP device attempts to perform its next synchronization, the device will disconnect. Users will be unable to log back into those devices and therefore can't make or receive calls using those SIP devices. Calling functionality using the Microsoft Teams web and desktop clients, or Teams Phone Devices are not impacted. Current status: We’ve identified the underlying root cause and we are working on developing a fix. Scope of impact: This issue could impact any SIP device. Next update: Wednesday, October 21, 2026 at 11:00 PM UTC

Title: Users may be unable to perform migrations User impact: Users may be unable to perform migrations More info: Migrations that use Migration Manager Platform (MMP) API will be impacted. These include migrations initiated from Microsoft 365 Admin Center and third-party migrations. Migrations using SPMT (Sharepoint Migration Tool) will not be impacted. Current status: After reviewing telemetry data, we’ve identified the source of the issue and have narrowed our investigation to the specific conditions contributing to the impact. We’re now assessing the most effective mitigation options and determining the actions required to restore normal service as quickly and safely as possible. Next update: Wednesday, October 21, 2026 at 1:00 PM UTC

Title: Some users may be unable to send messages in Microsoft 365 Copilot chat User impact: Users may be unable to send messages in Copilot chat. More info: Impacted experiences include Copilot chat through the Copilot web app, the Copilot app on Windows, Microsoft Teams, Outlook, and Microsoft 365 desktop apps. Current status: We’ve identified that a section of the Copilot service infrastructure that facilitates access is performing below acceptable thresholds. We’ve identified a service change that may be contributing to the impact and have reverted the change in an attempt to mitigate the issue. In parallel, we’re reviewing service telemetry and error data to confirm the root cause. Scope of impact: Some users attempting to send messages in Copilot chat through the Copilot web app, the Copilot app on Windows, Microsoft Teams, Outlook, and Microsoft 365 desktop apps are impacted. This information may be updated as our investigation continues. Next update by: Monday, October 19, 2026, at 11:30 AM UTC

Title: Some users may be unable to access or protect content using Azure Rights Management (ARM) across Microsoft 365 services User impact: Users may be unable to access or protect content using ARM across Microsoft 365 services. More info: Impact may prevent users from encrypting or decrypting protected content, including files and email messages, across Microsoft 365 services that rely on ARM. Current status: We’ve identified that some service components responsible for processing Azure Rights Management requests are in an unhealthy state. We’re attempting to restart the affected components to mitigate impact. We’re seeing early signs of service recovery and are investigating the root cause while evaluating whether additional mitigation actions are required. Scope of impact: Some users attempting to encrypt or decrypt content using Microsoft 365 services that rely on ARM may be impacted. Next update by: Monday, October 19, 2026, at 11:00 AM UTC

Title: Some users are unable to join town hall meetings in Microsoft Teams and are redirected to a registration page User impact: Users are unable to join town hall meetings in Microsoft Teams and are redirected to a registration page. More info: This occurs when organizers create and publish town halls with registration disabled. Additionally, some users may find the Join option unavailable or unresponsive. Current status: We’ve confirmed that affected town halls are successfully created and published with registration disabled as intended. However, the attendee experience isn’t honoring this setting and users continue to be directed to a registration page. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to join town hall meetings in Microsoft Teams with registration disabled are impacted. Next update by: Monday, October 19, 2026, at 10:00 AM UTC

Title: Some users' calls are failing in Microsoft Teams User impact: Users' calls are failing in Microsoft Teams. Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Users' mailbox syncing fails with an error in Exchange Online User impact: Users' mailbox syncing fails with an error in Exchange Online. Current status: We're investigating a potential issue with mailbox sync status in Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Some users are unable to see model selection options in Microsoft 365 Copilot chat User impact: Users are unable to see model selection options in Copilot chat. More info: Affected users may not see GPT, Claude, or other available models within the model selection options in Copilot chat. Current status: We've received reports indicating an issue with model selection options in Copilot Chat. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to access GPT, Claude, or other model selection options in Copilot chat are impacted. This information may be updated as our investigation continues. Next update by: Wednesday, October 14, 2026, at 9:00 AM UTC

Title: We're looking into a potential problem impacting Microsoft 365 Copilot Chat User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue impacting Microsoft 365 Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Users may be unable to access multiple Microsoft 365 services using Global Secure Access (GSA) User impact: Users may be unable to access multiple Microsoft 365 services using GSA. More info: Impacted services may include, but aren't limited to: - Outlook - Outlook on the web - OneDrive - SharePoint Online - Microsoft Teams - Windows 365 Cloud PCs Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Some users in Germany and the United Kingdom attempting to access Microsoft 365 services listed in the More info section using GSA may be impacted. Next update by: Tuesday, October 13, 2026, at 11:30 AM UTC

Title: Some admins may be unable to access the Exchange admin center (EAC) User impact: Admins may be unable to access the EAC. More info: When attempting to access the Exchange admin center, affected admins may encounter an “Internal Server Error” message. Current status: When attempting to access the Exchange admin center, affected admins may encounter an “Internal Server Error” message. Scope of impact: Impact may be specific to any admin attempting to access the EAC. This information may be updated as our investigation continues. Next update by: Monday, October 12, 2026, at 11:30 AM UTC

Title: Some users may be unable to access or protect content using Azure Rights Management (ARM) across Microsoft 365 services User impact: Users may be unable to access or protect content using ARM across Microsoft 365 services. More info: Impact may prevent users from encrypting or decrypting protected content, including files and email messages, across Microsoft 365 services that rely on ARM. Current status: We’ve identified that some service components responsible for processing ARM requests are in an unhealthy state. We’re attempting to restart the affected components to mitigate impact. We’re seeing early signs of service recovery and are investigating the root cause while evaluating whether additional mitigation actions are required. Scope of impact: Some users attempting to encrypt or decrypt content using Microsoft 365 services that rely on ARM may be impacted. Next update by: Monday, October 12, 2026, at 11:30 AM UTC

Title: Users can't view or modify Nintex forms in SharePoint Online and receive an error User impact: Users can't view or modify Nintex forms in SharePoint Online and receive an error. Current status: We're investigating a potential issue with SharePoint Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Some users' email messages from on-premises Exchange servers to Exchange Online may intermittently fail User impact: Users' email messages from on-premises Exchange servers to Exchange Online may intermittently fail. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Some users may be unable to join Microsoft Teams meetings and see sign-in errors User impact: Users may be unable to join Microsoft Teams meetings and see sign-in errors. More info: Affected users see a sign-in prompt when attempting to join a meeting but clicking "sign-in" on the prompt has no effect. Users can sign-out and sign back in as a temporary mitigation. Current status: We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.