FreshService

Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post: https://freshworks.com/medc-bcp

We have identified an issue specifically affecting the execution of Alert Workflows. Our engineering team is currently focused on debugging this component to restore full functionality. We will provide a further update as soon as the root cause is identified.

We are currently experiencing latency issues affecting some of our services. Our engineering team is actively investigating and working toward a resolution. We will continue to share updates as more information becomes available

We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.