FreshService

We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.

We are currently experiencing an issue with outgoing emails pertaining to custom mail server. Our team is actively working towards resolving the issue

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

We are currently experiencing issues with the Self Service portal. The Service Bot integrated with Microsoft Teams (Virtual Agent) is not responding as expected and may return errors during interactions. Our teams are actively investigating the issue and working to restore full service. Further updates will be shared as progress is made.

We are currently observing an issue affecting a subset of customers using Microsoft custom mailboxes, resulting in intermittent connectivity issues. As a workaround, reauthenticating the mailbox connection may help restore access. We are actively monitoring the situation and will share further updates as more information becomes available.