FreshService

We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

We are currently investigating an issue impacting access to the Support Portal. Customers began experiencing the issue at the following times: AP-SOUTH-1 : 9:00 AM IST EU-CENTRAL-1 : 11:00 AM IST US-EAST-1 : 5:00 PM IST Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

We are currently investigating an issue affecting a subset of customers when accessing ticket-related pages. Our team is actively looking into the issue and working toward a resolution. We will provide another update soon.

We are experience issue with our Third-party service provider and facing failure in connecting calls through Freshcaller application. Our team is actively collaborating with them to resolve the issue and will share updates as progress is made.

We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.

We are currently investigating an issue impacting product search functionality in Freshservice. Users may experience difficulties or delays while searching for products. Our team is actively investigating the issue and working to restore normal search functionality as soon as possible. We will provide further updates as more information becomes available.