FreshService

Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Customers may experience timeouts / failures with respect to Freddy Features, Our team has identified the issue and is actively investigating the impact and working towards a resolution.

Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are investigating an issue where ticket related global search is returning no results. We are working to restore it.

Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution

We are experience issue with incoming and outgoing calls through Freshcaller application. Our engineering team is actively working to resolve the issue and will share updates as progress is made.

Customers would be experiencing slowness across list views and updates would not be reflected immediately. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.

We are currently investigating an issue where Web Request nodes in Workflow Automators that use external URLs are returning HTTP 400 (Bad Request) responses. This is impacting workflows that rely on these external API/web requests and may result in workflow execution failures.

A subset of customers is currently experiencing issues when attempting to submit service requests using catalog items. The issue occurs only when there are Conditions configured for the 'Request For' field for the Service Catalog Items. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.