Is FreshService Down? What is the current status?

FreshService status is operational
IsDown gathers data for FreshService status from official sources and user reports.
Updated from FreshService official status page.
FreshService not working for you?

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FreshService issues reported by users in the last 24 hours

Latest user comments about FreshService problems

  • N
    5 months ago

    Nina The website is not loading via browser same with the phone app

FreshService's status page currently shows no active incidents or outages.

FreshService outage history

Issue with office365 custom mail box

Minor Resolved

about 4 hours ago · lasted about 1 hour

We are currently experiencing an issue affecting our Freshservice custom mailbox, where customers are incorrectly receiving notifications that their outgoing emails cannot be sent. At this time, bo...

Issue with Portal Loading in Freshservice

Minor Resolved

about 20 hours ago · lasted about 2 hours

A subset of customers is experiencing issues when attempting to access the Freshservice portal through specific Internet Service Providers (ISPs). These affected users are unable to load the portal...

Issue with Email Delivery

Minor Resolved

September 05, 2024 · lasted about 2 hours

Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering team is actively looking into this.

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FreshService outages in the last 30 days

Number of Incidents

5 issues

Last incident

0 days ago

Check FreshService components, services, or regions current status in real-time

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Stay informed about FreshService status changes

IsDown offers an easy way to monitor FreshService with maximum flexibility

Major Outages Notifications

IsDown monitors FreshService for major outages. A major outage is when FreshService experiences a critical issue that severely affects one or more services/regions. When FreshService marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors FreshService status page for minor outages. A minor outage is when FreshService experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in FreshService status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors FreshService and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

FreshService and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is FreshService down today?

FreshService is currently operational. In the last 24 hours, there were 2 outages reported. IsDown continuously monitors the FreshService status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest FreshService outages, issues and problems' at the top of the page.

When was the last FreshService outage?

FreshService last outage was on September 10, 2024 with the title "Issue with office365 custom mail box"

FreshService not working for you? How do I know if FreshService is down?
How can I check FreshService status and outages?
Why use IsDown to monitor FreshService instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor FreshService and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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