Is FreshService Down? Check the current FreshService status

FreshService is operational

Updated

FreshService not working for you?

Current FreshService official ongoing incidents

No incidents reported in FreshService's status page

IsDown pulls data from FreshService's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

FreshService issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about FreshService problems

  • N

    Nina

    12 months ago

    The website is not loading via browser same with the phone app

FreshService outage history

IsDown has tracked 46 incidents since started monitoring FreshService status in February 2023.

  • Mar 20 2025

    15 days ago · lasted about 3 hours

    We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible. More details

  • Mar 19 2025

    16 days ago · lasted about 6 hours

    Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are se... More details

  • Mar 04 2025

    about 1 month ago · lasted 24 minutes

    There is a current issue impacting the execution of workflows, causing potential delays for some customers specifically related to approval events. This issue is affecting tickets that have successfully completed the approval process. Our engineer... More details

  • Feb 2023 ...
    IsDown started monitoring FreshService status

    We've tracked and collected 46 incidents since started monitoring FreshService status

Sign up and check all outage history

Having problems with FreshService? What can you do?

  1. First, stay calm.

    • We know it's stressful when FreshService is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did FreshService already acknowledge the issue? And published a status update? (You can find it in the top of the page or in FreshService status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If FreshService is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.

Monitoring 125 FreshService services and regions

4 incidents in 2025

FreshService outages in the last 30 days

Number of Incidents

2 issues

Last incident

15 days ago

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Stay informed about FreshService status changes

IsDown offers an easy way to monitor FreshService with maximum flexibility

Major Outages Notifications

IsDown monitors FreshService for major outages. A major outage is when FreshService experiences a critical issue that severely affects one or more services/regions. When FreshService marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors FreshService status page for minor outages. A minor outage is when FreshService experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in FreshService status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors FreshService and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

FreshService and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is FreshService down today?

FreshService isn't down. You can check FreshService status and incident details on the top of the page. IsDown continuously monitors FreshService official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current FreshService status?

FreshService is currently operational. You can check FreshService status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a FreshService outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is FreshService slow today?

Currently there's no report of FreshService being slow. Check on the top of the page if there are any reported problems by other users.

How are FreshService outages detected?

IsDown monitors the FreshService official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last FreshService outage?

FreshService last outage was on March 20, 2025 with the title "Performance Degradation with Analytics"

FreshService not working for you? How do I know if FreshService is down?

How can I check FreshService status and outages?

Why use IsDown to monitor FreshService instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor FreshService and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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