Is FreshService Down? Check current status

Check if FreshService is down, official outages, user-reported issues, and outages map.

Current FreshService status

FreshService is working normally

Updated from FreshService official status page

FreshService not working for you?

FreshService service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
FreshService Outage Map

View FreshService Reports Map

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  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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FreshService recent outages and downtime history

IsDown has tracked 53 incidents since started monitoring FreshService status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official FreshService outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
04:06 AM EDT
Minor
Partial Outage due to our Cloud provider
We are currently investigating issues affecting our services hosted on our cloud provider. Users ...
about 15 hours
Oct 07, 2025
06:01 AM EDT
Minor
Observing slowness while accessing the portal
We are currently aware of an ongoing maintenance activity with our service provider that may caus...
12 minutes
Aug 21, 2025
01:51 PM EDT
Minor
Impact in Search functionality in Freshservice
We are aware that some customers may be experiencing intermittent issues while using the search o...
about 2 hours
Jul 31, 2025
10:19 AM EDT
Minor
Issues in loading Freshservice
Customers may experience partial issues accessing custom filters in List View, Tickets, and Dashb...
about 1 hour
Jul 31, 2025
09:59 AM EDT
Minor
Issues in loading Freshservice
Customers would experience issues in accessing various pages in freshservice, including dashboard...
20 minutes
Jul 23, 2025
08:32 PM EDT
Minor
Mismatch of Ticket List view filters
Ticket List view shows incorrect count of tickets to the applied filters
about 3 hours
Jul 16, 2025
10:29 AM EDT
Minor
Intermittent login failures
A subset of customers seeing intermittent login failures and our engineering team is actively wo...
about 2 hours
May 13, 2025
10:37 AM EDT
Not Confirmed by FreshService
Possible Outage Indicated by User Reports
34 minutes
Mar 20, 2025
11:28 AM EDT
Minor
Performance Degradation with Analytics
We are experiencing problems with the Analytics, which is preventing customers from seeing the mo...
about 3 hours
Mar 19, 2025
12:03 PM EDT
Minor
Analytics Reports are slow to load in US region
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are exp...
about 6 hours
Sign up to check more outage history

Be the first to know when FreshService goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about FreshService status

See what users are saying about FreshService issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Pete - Very slow or errors loading..

  • Mark - You are seeing a temporary page with limited features due to a service degradation. This will be resolved shortly..

  • Sadieka - Cannot connect to Freshservice.

  • Nina - The website is not loading via browser same with the phone app.

Users who monitor FreshService status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with FreshService. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

Microsoft 365

Microsoft 365

MINOR
Microsoft Azure

Microsoft Azure

MAJOR
AWS

AWS

OK
Google Workspace

Google Workspace

OK
Zoom

Zoom

MINOR
Adobe

Adobe

MAJOR
Microsoft Office 365

Microsoft Office 365

MAJOR
Google Cloud

Google Cloud

OK
GitHub

GitHub

OK
Slack

Slack

MINOR
Salesforce

Salesforce

MINOR
Cloudflare

Cloudflare

MINOR
Okta

Okta

MINOR
Zendesk

Zendesk

OK
HubSpot

HubSpot

OK
View all services Start Monitoring Your Dependencies

IT service management software with features including a sandbox environment, API access, search functionality, notifications, reporting tools, mobile and web apps, email integration, and customizable objects.

Monitoring FreshService since February 2023

Tracking 125 FreshService services and regions

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Check their status page.

12 incidents in 2025

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Alerts 30+ minutes before official updates

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How to monitor the status of FreshService and all your dependencies?

IsDown is a status page aggregator that monitors if FreshService and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when FreshService, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors FreshService?

IsDown monitors FreshService health in almost real-time

Every few minutes we go to the status page of FreshService (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of FreshService's 125 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in FreshService, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from FreshService and other services.

One status page to monitor all your external dependencies

What you get when monitoring FreshService with IsDown

Track FreshService incidents and downtimes by severity

IsDown checks FreshService official status page for major/minor outages or downtimes. A major outage is when FreshService experiences a critical issue that severely affects one or more services/regions. A minor incident is when FreshService experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a FreshService outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with FreshService

FreshService and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of FreshService outages and downtimes

IsDown collects all information from the outages published in FreshService status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the FreshService outages that impact your business

IsDown monitors FreshService and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor FreshService but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor FreshService and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor FreshService and all your external dependencies in real-time

Get notified imediatelly when there's an issue with FreshService or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from FreshService and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with FreshService or other services

Send outage information from FreshService and other services to your tools

IsDown integrates with 20+ tools. Connect the status of FreshService and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from FreshService and other services to your tools

Share FreshService status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is FreshService down?'

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Share FreshService status in your status page

FreshService Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect FreshService outages, IsDown monitors FreshService's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official FreshService status page monitoring with real-time incident details.
Monitor 4,522+ services including FreshService in a single dashboard.
Instant FreshService outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of FreshService official status and user-reported issues.
Maintenance feed for FreshService
Granular alerts filtering by FreshService components and regions.
Start Monitoring FreshService with IsDown

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Frequently Asked Questions

Is FreshService down today?

FreshService isn't down. You can check FreshService status and incident details on the top of the page. IsDown continuously monitors FreshService official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current FreshService status?

FreshService is currently operational. You can check FreshService status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a FreshService outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is FreshService down today or just slow?

Currently there's no report of FreshService being slow. Check on the top of the page if there are any reported problems by other users.

How are FreshService outages detected?

IsDown monitors the FreshService official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is FreshService having an outage right now?

FreshService last outage was on October 20, 2025 with the title "Partial Outage due to our Cloud provider"

How to check if FreshService is down?

Why use IsDown to monitor FreshService instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor FreshService and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring FreshService?

IsDown and DownDetector help users determine if FreshService is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about FreshService's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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