Outage in FreshService

Performance Degradation due to third party service

Resolved Minor

December 19, 2025 - Started about 1 month ago - Lasted about 14 hours

Incident Report

We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

Components affected

FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService workflow FreshService Sandbox FreshService Ticket - Service Request FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService Workflow FreshService Sandbox FreshService Ticket - Service Request FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService Workflow FreshService Sandbox FreshService Ticket - Service Request FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService Workflow FreshService Sandbox FreshService Ticket - Service Request

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