Outage in FreshService
Performance Degradation due to third party service
Resolved Minor
April 14, 2026 - Started 2 days ago
- Lasted about 11 hours
Incident Report
Summary AI Generated
FreshService experienced intermittent network performance issues caused by a third-party service provider that affected nearly all platform components including ticketing, email, authentication, mobile apps, and reporting systems. The engineering team worked with the external provider to investigate and resolve the connectivity problems. The performance degradation lasted 11.2 hours before being resolved.
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
Components affected
FreshService Sandbox FreshService Custom Objects FreshService Solutions FreshService Marketplace FreshService Billing FreshService Agent Portal FreshService Outgoing email FreshService Search FreshService Reporting FreshService Problems FreshService Project Management FreshService Mobile Notifications FreshService Releases FreshService In-App Notifications FreshService Ticket - Service Request FreshService Mobile App FreshService Alert Management FreshService Workflow FreshService Automation FreshService Changes FreshService Dashboard FreshService Self-service portal FreshService Authentication FreshService Tickets FreshService Incoming email FreshService API FreshService AssetsTrusted by 1,000+ teams
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