Outage in FreshService
Partial outage due to third party service
Resolved Minor
April 23, 2026 - Started 7 days ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
FreshService experienced a partial outage for 32 minutes due to network performance issues with a third-party service provider. The incident affected nearly all platform components including ticketing, email, mobile apps, dashboards, automation, and authentication systems. The engineering team worked with the provider to resolve the network issues and restore service.
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
Components affected
FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService Workflow FreshService Sandbox FreshService Ticket - Service RequestTrusted by 1,000+ teams
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