Outage in FreshService
Performance degradation in Freshservice
Resolved Minor
June 22, 2026 - Started 29 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
FreshService experienced a 3.5-hour performance degradation across virtually all platform components, including tickets, automation, email, reporting, APIs, and portals, caused by network issues with a third-party service provider. The engineering team worked with the provider to investigate and resolve the problem. All affected services were restored following the intervention.
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
Components affected
FreshService Dashboard FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Solutions FreshService Project Management FreshService Alert Management FreshService Automation FreshService Marketplace FreshService Self-service portal FreshService Agent Portal FreshService Billing FreshService Incoming email FreshService Outgoing email FreshService Mobile Notifications FreshService In-App Notifications FreshService Reporting FreshService Authentication FreshService API FreshService Search FreshService Mobile App FreshService Custom Objects FreshService Workflow FreshService Sandbox FreshService Ticket - Service RequestTrusted by 1,000+ teams
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