Outage in FreshService
Performance Degradation in Freshservice
Resolved Minor
July 20, 2026 - Started about 22 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Freshservice experienced a performance degradation lasting approximately one hour, affecting key platform components including the Dashboard, Tickets, In-App Notifications, Search, and Workflow. Users encountered unexpected behaviour and delays across these areas during the incident. The engineering team investigated the root cause and resolved the issue within the hour.
We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
Components affected
FreshService Dashboard FreshService Tickets FreshService In-App Notifications FreshService Search FreshService WorkflowTrusted by 1,000+ teams
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